Privacy Policy

Who we are

Flownize provides a project and workflow management platform for businesses. The Service is available through our website, web app, and mobile apps.

What personal data we collect

The categories below describe typical personal data we process.

• Information you provide: name, email, phone, job title, company details, and account credentials.
• Customer data in the Service: project data, tasks, time entries, files, comments, and other content you upload.
• Usage and technical data: device, browser, operating system, IP address, log data, and in-app interactions.
• Support and communications: support tickets, emails, and feedback you send to us.
• Third-party data: limited profile data from identity providers or integrations you connect.

How we use personal data

• Provide, operate, and maintain the Service.
• Create and manage user accounts, authentication, and access control.
• Deliver features, personalization, and user support.
• Improve reliability, performance, and security of the Service.
• Send important service notices and account communications.
• Comply with legal obligations and enforce our terms.

Legal basis for processing

• Contract: to provide the Service and fulfill our agreement with you or your employer.
• Legitimate interests: to secure, improve, and market the Service in a balanced manner.
• Consent: for optional features or communications where required.
• Legal obligation: when we must retain or disclose data under law.

Sharing and disclosures

• Service providers: hosting, analytics, communications, and support vendors under confidentiality and data processing agreements.
• Integrations: when you connect third-party services, data is shared as required to enable the integration.
• Authorities and legal requests: when required by law or to protect our rights, users, or the public.
• Business changes: in connection with mergers, acquisitions, or restructuring (with appropriate safeguards).
• We do not sell personal data.

International transfers

If personal data is transferred outside the EEA, we use approved safeguards such as Standard Contractual Clauses and conduct transfer assessments where required.

Retention

We keep personal data only for as long as necessary for the purposes above, or as required by law. Business customers control retention of their content and can request deletion or export, subject to legal obligations.

Business customers and roles

For business accounts, Flownize typically acts as a data processor for customer content, while the customer is the data controller. For account administration, billing, and platform security, Flownize acts as a data controller. A data processing agreement (DPA) is available on request.

Your rights

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion where applicable.
• Restriction and objection: limit or object to certain processing.
• Portability: receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local authority.

To exercise your rights, contact us at info@flownize.no.

Security

We use technical and organizational measures such as access controls, encryption, and monitoring. No system is completely secure, so we cannot guarantee absolute security.

Cookies and analytics

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can manage cookies in your browser settings or through consent tools where applicable.

Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects for you.

Children's privacy

The Service is not intended for children under 13 (or the applicable minimum age). We do not knowingly collect personal data from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Service or email and publish the updated version on our website.